Returns Policy

If, for any reason, you are not happy with the product that you have purchased on-line, Kojonup Agricultural Supplies is happy to exchange the item/s or provide you with a credit note, providing that the product is returned to us undamaged and in its original condition and packaging. Customers are responsible for paying all postage or courier charges to return the item.

Please click on the items below for more detailed information about our Returns Policy

Return of faulty, wrongly described items

If goods are faulty, wrongly described or different from a sample shown, you may choose between a refund, exchange or a credit. All items are thoroughly inspected for defects prior to shipping. Please contact us immediately on receipt of your parcel (within 3 days) if you believe there is an error and believe it necessary to return the item.

Items may be returned only if they have not been worn or used and are in the original packaging, for exchange only. All postage costs associated with returns to Kojonup Agricultural Supplies are the responsibility of the customer, and return shipping of the exchanged item is also at the customers expense. All exchanges and credits are assessed on a case-by-case basis, at the discretion of Kojonup Agricultural Supplies.

Kojonup Agricultural Supplies prides itself on providing quality products at very reasonable prices. All products are inspected for quality; however, some slight imperfections may occur due to the manufacturing process.

Defective Items

If an item is defective then please phone (08) 9831 1022 or complete the On-line Returns Form below for a returns authorization number. After obtaining the authorisation number, please return defective items to the following address:

Kojonup Agricultural Supplies

PO Box 19

Kojonup WA 6395

Items must be returned in original condition within (14) fourteen days of the purchase date to be eligible for replacement. Items will be replaced with the same item originally purchased. For items that cannot be replaced, a full refund will be offered. Original condition means unused, unmarked, unlaundered and in original packaging.

Discounted Items

Please note that discounted items cannot be returned, unless defective, as they are offered at a reduced price.

How to return your item

To return an item please complete the On-line Returns Form below, or contact Kojonup Agricultural Supplies Customer Service team on (08) 9831 1022. We will evaluate your return request, record all the necessary product return information and, if approved, issue you with an authorisation number.

When returning items please ensure that the authorisation number is clearly displayed on the return packaging.

As soon as the return has been received, a replacement product will be shipped or re-ordered.

Time frame for returning items

Returned items must be received by Kojonup Agricultural Supplies within (14) fourteen days of the authorisation number being issued. A replacement product will only be shipped after the faulty item has been received by Kojonup Agricultural Supplies.

If you feel that your return falls outside of our policy, then please complete the On-line Returns Form below, or contact us on (08) 9831 1022, to confirm if your return can be accepted.